Terms and Conditions – Spellbond Cleaning
Introduction
Welcome to Spellbond Cleaning. We are committed to excellence and customer satisfaction. By booking our services, you agree to these Terms and Conditions. If you do not agree with any part of this document, please notify us prior to your first service.
Satisfaction Guarantee
We uphold professional standards in all cleaning tasks. If any booked task has not been completed to these standards, please notify us within 24 hours of service completion. We will return to re-clean the areas at no extra charge.
Package-Based Service Model
Our services operate on a package model for predictable pricing, efficient delivery, and tailored cleaning solutions. Benefits:
Predictable Pricing – Know what you're paying upfront.
Efficiency and Focus – Our team delivers results effectively.
Customised Cleaning – Packages designed to suit different needs.
Customised Quotes
If you request a customised quote, technicians will complete the listed items to our standards. Additional unlisted items require a re-quote.
Requests for small unlisted tasks are at technician discretion. Pressure to perform unquoted tasks may result in service termination and applicable cancellation fees.
Spellbond Cleaning may cancel and bill for services if misleading information is provided (e.g., safety concerns, access issues, undisclosed cleaning conditions).
Booking Confirmation
Online bookings reserve your preferred time but do not confirm the appointment. Administration will confirm via phone or email.
Standard packages assume the home has been thoroughly cleaned within the past 4 weeks. Properties not cleaned within this timeframe require additional services. Returning regular clients after more than 4 weeks will be charged at a higher initial rate.
Billing
A payment hold is placed on your card one day before your booking. Failed holds may result in cancellation.
If a service is delivered but unpaid, recovery processes—including legal action—may be used.
Service Technicians
All staff undergo criminal history checks, training, and must sign conduct agreements. We maintain staff insurance.
Clients agree to raise concerns within 24 hours and refrain from public posts that may damage our reputation.
Proof of background checks or training can be provided on request.
Acts of deliberate damage by an individual technician are treated as individual liability.
Right to Refuse Service
We may refuse or cancel services if safety risks, hostility, unsanitary conditions, or miscommunications occur.
If technicians feel unsafe or disrespected, they may leave immediately. The full-service fee will still apply.
Cleaning Day Preparation
Clients must ensure the home is ready for cleaning. Quotes assume technicians are cleaning, not tidying. Surfaces must be accessible.
If the home is not prepared, services may be cancelled with full fees payable.
Add-On Services
Additional services must be prebooked:
Window Cleaning
Oven Cleaning
Extra Dusting
If not prebooked, these may not be completed during your session.
Pets Policy
Pets must be secured during the clean. Failure to do so may result in cancellation at full cost.
We do not handle pet waste and are not liable for escaped pets.
Service Fees
Fees may be adjusted with 14 days’ notice. Misrepresented property conditions may result in requoting, cancellation, or refusal—with full fees payable.
Payments
Payment is due on the day of service. Late payments may incur fees.
Clients using funded services must ensure funds are approved unless handled by a third-party manager.
Refund Policy
We offer a re-clean in line with Australian Consumer Law. Issues must be reported within 48 hours. After that, concerns are considered resolved.
Lockouts and Cancellations
Cancellations within 24 hours incur a full-service fee.
If access is not provided during the scheduled time, full fees may apply.
Repeated cancellations may lead to suspension of services.
If Spellbond cancels within 24 hours, clients receive a 50% discount on their next clean unless they refuse a replacement technician.
Cleaning Supplies and Equipment
We provide all equipment and products. Clients must supply a suitable non-silicone toilet brush in each bathroom or purchase one from us.
Special requests must be made during booking confirmation.
Items We Cannot Clean
We are not licensed for professional mould remediation. Surface mould can be cleaned but structural/silicone mould requires specialists.
We do not move heavy furniture or access unsafe areas.
Breakage, Damage & Loss Policy
We carry insurance and take precautions. Clients must inform us of fragile or faulty items.
Concerns must be reported within 24 hours and not posted publicly.
We have zero tolerance for theft.
Property Photo/Video Content
By booking, clients consent to non-identifying photos/videos for training or marketing.
Weather Conditions
Technicians may use heating/cooling to maintain safe working environments.
Holidays
We do not operate on public holidays or during the Christmas period. Services resume on the next scheduled date.
Non-Solicitation of Employees
Clients must not solicit or employ Spellbond staff. Violations may lead to legal action.
Intellectual Property
Spellbond Cleaning retains all rights to its business model, branding, and operational methods.
Client Communication
All communication must go through our administration team. Clients must promptly update access or contact details.
Promotions & Referrals
Follow us on social media for updates. Leave a 5-star review and send a screenshot to receive a complimentary gift.
Contact Us
Spellbond Cleaning
Email: Keira@spellbondcleaning.com.au
Phone: 0432416324
Terms and Conditions – Spellbond Cleaning
Introduction
Welcome to Spellbond Cleaning. We are committed to excellence and customer satisfaction. By booking our services, you agree to these Terms and Conditions. If you do not agree with any part of this document, please notify us prior to your first service.
Satisfaction Guarantee
We uphold professional standards in all cleaning tasks. If any booked task has not been completed to these standards, please notify us within 24 hours of service completion. We will return to re-clean the areas at no extra charge.
Package-Based Service Model
Our services operate on a package model for predictable pricing, efficient delivery, and tailored cleaning solutions. Benefits:
Predictable Pricing – Know what you're paying upfront.
Efficiency and Focus – Our team delivers results effectively.
Customised Cleaning – Packages designed to suit different needs.
Customised Quotes
If you request a customised quote, technicians will complete the listed items to our standards. Additional unlisted items require a re-quote.
Requests for small unlisted tasks are at technician discretion. Pressure to perform unquoted tasks may result in service termination and applicable cancellation fees.
Spellbond Cleaning may cancel and bill for services if misleading information is provided (e.g., safety concerns, access issues, undisclosed cleaning conditions).
Booking Confirmation
Online bookings reserve your preferred time but do not confirm the appointment. Administration will confirm via phone or email.
Standard packages assume the home has been thoroughly cleaned within the past 4 weeks. Properties not cleaned within this timeframe require additional services. Returning regular clients after more than 4 weeks will be charged at a higher initial rate.
Billing
A payment hold is placed on your card one day before your booking. Failed holds may result in cancellation.
If a service is delivered but unpaid, recovery processes—including legal action—may be used.
Service Technicians
All staff undergo criminal history checks, training, and must sign conduct agreements. We maintain staff insurance.
Clients agree to raise concerns within 24 hours and refrain from public posts that may damage our reputation.
Proof of background checks or training can be provided on request.
Acts of deliberate damage by an individual technician are treated as individual liability.
Right to Refuse Service
We may refuse or cancel services if safety risks, hostility, unsanitary conditions, or miscommunications occur.
If technicians feel unsafe or disrespected, they may leave immediately. The full-service fee will still apply.
Cleaning Day Preparation
Clients must ensure the home is ready for cleaning. Quotes assume technicians are cleaning, not tidying. Surfaces must be accessible.
If the home is not prepared, services may be cancelled with full fees payable.
Add-On Services
Additional services must be prebooked:
Window Cleaning
Oven Cleaning
Extra Dusting
If not prebooked, these may not be completed during your session.
Pets Policy
Pets must be secured during the clean. Failure to do so may result in cancellation at full cost.
We do not handle pet waste and are not liable for escaped pets.
Service Fees
Fees may be adjusted with 14 days’ notice. Misrepresented property conditions may result in requoting, cancellation, or refusal—with full fees payable.
Payments
Payment is due on the day of service. Late payments may incur fees.
Clients using funded services must ensure funds are approved unless handled by a third-party manager.
Refund Policy
We offer a re-clean in line with Australian Consumer Law. Issues must be reported within 48 hours. After that, concerns are considered resolved.
Lockouts and Cancellations
Cancellations within 24 hours incur a full-service fee.
If access is not provided during the scheduled time, full fees may apply.
Repeated cancellations may lead to suspension of services.
If Spellbond cancels within 24 hours, clients receive a 50% discount on their next clean unless they refuse a replacement technician.
Cleaning Supplies and Equipment
We provide all equipment and products. Clients must supply a suitable non-silicone toilet brush in each bathroom or purchase one from us.
Special requests must be made during booking confirmation.
Items We Cannot Clean
We are not licensed for professional mould remediation. Surface mould can be cleaned but structural/silicone mould requires specialists.
We do not move heavy furniture or access unsafe areas.
Breakage, Damage & Loss Policy
We carry insurance and take precautions. Clients must inform us of fragile or faulty items.
Concerns must be reported within 24 hours and not posted publicly.
We have zero tolerance for theft.
Property Photo/Video Content
By booking, clients consent to non-identifying photos/videos for training or marketing.
Weather Conditions
Technicians may use heating/cooling to maintain safe working environments.
Holidays
We do not operate on public holidays or during the Christmas period. Services resume on the next scheduled date.
Non-Solicitation of Employees
Clients must not solicit or employ Spellbond staff. Violations may lead to legal action.
Intellectual Property
Spellbond Cleaning retains all rights to its business model, branding, and operational methods.
Client Communication
All communication must go through our administration team. Clients must promptly update access or contact details.
Promotions & Referrals
Follow us on social media for updates. Leave a 5-star review and send a screenshot to receive a complimentary gift.
Contact Us
Spellbond Cleaning
Email: Keira@spellbondcleaning.com.au
Phone: 0432416324